Privacy Policy

Volunteers of America SELA (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website voasela.org (“Site”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online forms, surveys, and message boards.  We do not give out or sell phone numbers for SMS messages and we do allow users to opt out of text messages.

Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you donate, purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

2. Use of Your Information

We may use the information we collect from you in the following ways:

• To provide, operate, and maintain our Site.
• To improve, personalize, and expand our Site.
• To understand and analyze how you use our Site.
• To develop new products, services, features, and functionality.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Site, and for marketing and promotional purposes.
• To process your transactions and send you related information, including purchase confirmations and invoices.
• To send you text messages and push notifications.
• To find and prevent fraud.
• For compliance with legal obligations and to enforce our agreements.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Vendors and Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These services may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.

Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions.

With Your Consent
We may disclose your personal information for any other purpose with your consent.

4. Tracking Technologies

Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site. By using the Site, you agree to be bound by our Cookie Policy.

Internet-Based Advertising
Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Website Analytics
We may also partner with selected third-party vendors, such as [Google Analytics], to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at [insert contact information].

7. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

8. Text Messages and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Noting your preferences at the time you register your account with the Site.
• Logging into your account settings and updating your preferences.
• Contacting us using the contact information provided below.

When you opt into our SMS messaging services, we may collect the following information:

• Phone Number: We collect your mobile phone number to send you SMS messages.
• Message Content: We may collect the content of the messages sent to or received from you.
• Metadata: Information such as the date, time, and delivery status of messages.
• Device Information: Non-personal data, such as the type of mobile device or operating system, may be collected.

9. How We Use Your Mobile Number or Information

We may use the information we collect through SMS messaging for the following purposes:

• Communication: To send you service-related updates, promotional offers, and responses to your inquiries.
• Support: To provide customer support and answer your questions.
• Improvement of Services: To improve and personalize our messaging services.
• Compliance with Legal Obligations: To comply with applicable laws and regulations.

10. SMS Consent

By providing your phone number and opting into SMS communications, you consent to receiving SMS messages from us. You may opt out of receiving SMS messages at any time by replying “STOP” or following any other opt-out instructions provided in the message.

11. Sharing of Information SMS Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information:

• Service Providers: With trusted third-party service providers who assist us in delivering SMS services.
• Legal Requirements: To comply with legal obligations, respond to subpoenas, court orders, or other legal processes.

12. SMS Data Security

We are committed to protecting your information. We implement reasonable physical, technical, and administrative security measures to protect your personal data from unauthorized access, use, or disclosure.

13. Retention of Information of Numbers

We retain personal information only for as long as it is necessary for the purposes described in this privacy policy or to comply with legal requirements. Once it is no longer necessary, we will securely delete or anonymize the information.

14. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the information we hold about you.
• Correction: You can request corrections to your personal information if it is inaccurate.
• Deletion: You can request the deletion of your personal data, subject to any legal obligations.
• Opt-Out: You can opt out of receiving SMS messages at any time by following the opt-out instructions in the messages.

15. Third-Party Links

Our SMS services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We recommend reviewing their privacy policies before providing any personal information.

16. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Volunteers of America SELA
info@voasela.org

This privacy policy template is designed for a non-profit organization operating in the behavioral health industry. Be sure to customize it to fit your specific practices and comply with applicable laws and regulations.